Video: How to access assistance
Video: Assistance with Medicare with Aunty Gail
Video: What to bring to the hub
Video: How to access assistance with no ID
The Department of Communities, Disability Services and Seniors (DCDSS) coordinates Community Recovery services to assist disaster-affected people, including emotional support and financial assistance.
Community Recovery staff are on the ground to assess and respond to the needs of the affected communities. People are able to choose how they access assistance to recover; online, over the phone or in person:
Online
The Community Recovery online portal (www.communityrecovery.qld.gov.au) allows people to apply for financial assistance and support services from personal devices at their own convenience (e.g. computer, smartphone, tablet).
Over the Phone
The Community Recovery Hotline (Ph: 1800 173 349) will also offer to complete applications for financial assistance and support services over the phone.
In Person
Community Recovery will be on the ground to establish recovery hub locations as soon as access is possible and it is safe to do so. More information on hubs will be provided as operations progress.
Non-government organisations
Non-government organisations (NGOs) are available to provide emotional well-being and support services, such as counselling and charitable donation of goods and service. NGOs can refer those experiencing serious psychological issues to Queensland Health mental health practitioners.
Video: How to access assistance
Video: Assistance with Medicare with Aunty Gail
Video: What to bring to the hub
Video: How to access assistance with no ID
Cultural Acknowledgement
We pay our respects to the Aboriginal and Torres Strait Islander ancestors of this land, their spirits and their legacy. The foundations laid by these ancestors - our First Nations peoples - give strength, inspiration and courage to current and future generations towards creating a better Queensland.
Our human rights commitment
We will respect, protect and promote human rights within our decision-making and actions.